Refund Policy

This Refund Policy explains the terms under which refunds may be provided for digital goods and services offered through our website. We are committed to transparency and fairness, and our policy complies with applicable Swiss consumer protection laws.

1. Scope of Application

This policy applies to all non-tangible, digital, or informational services delivered electronically or through communication channels. By making a purchase, you acknowledge and agree to the terms outlined below.

2. General Refund Conditions

Refunds may be issued under the following circumstances:

• The purchased product or service was not delivered as described.
• Technical issues on our platform prevented access to the purchased content or service.
• Duplicate transactions or billing errors occurred.
• The refund request is submitted within 14 days of purchase and before any significant use or access has occurred.

3. Non-Refundable Items

Refunds are not available for:

• Services that have already been rendered or fulfilled in part or in full.
• Digital goods that have been accessed, downloaded, or consumed.
• Customized or personalized services once work has commenced.

4. Refund Process

To request a refund, please send an email to support@aimasteryzoneup.com including:

• Your full name and contact information
• Order or invoice number
• Date of purchase
• A clear explanation of the reason for the refund request

We will review your request and respond within 7 business days.

5. Governing Law

This Refund Policy is governed by the laws of Switzerland. Any disputes will be resolved by the competent courts of Switzerland unless mandatory legal provisions specify otherwise.

6. Changes to This Policy

We may update this Refund Policy at any time. The updated version will be effective immediately upon being posted on this page.

If you have any questions, please do not hesitate to contact us.